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Solutions to Problem Employees

On-Target Solutions to Problem Employees

Presented by: Greg Anderson, On-Target Solutions Group

April 4, 2024

To view the course flyer and to register, click here.:

South Metro Problem Employees April, 4, 2024

COURSE OVERALL LEARNING GOAL:

Problem employees can cause problems and wreak havoc within their organizations. Left unaddressed, problem employees are often allowed to infect the organization without providing value.

This upbeat and interactive course provides real world, successful examples on how to deal with different types of problem employees. Every government agency struggles with employees that are insubordinate, lazy, abuse sick time, display negative attitudes, and commit misconduct. Many executives and supervisors are ill equipped to deal with these problems other than with traditional discipline. On-Target Solutions to Problem Employees provides the government professional with the knowledge and tools necessary to deal with all types of problem employees.

This course will influence participants’ opinions and attitudes and provide specific and proven ways how to handle problem employees!

SPECIFIC PERFORMANCE OBJECTIVES:

• Defining the problem employee

• The organizational or supervisory role and the cause

of the problem employee

• Morale in this department horrible!

• Understanding if the employee is a problem or troubled

• Preventing employees from becoming problems

• The role of positive discipline in shaping employees

• The impact of negative discipline

• The concept of dynamic counseling session

• The power of expectation

• Handling morale killers in your organization

 

Who should attend: This one day course is a designed for all professionals from chief executive officer to first-line supervisors that manage employees.

Management And Supervision Of Investigative Units

Management And Supervision Of Investigative Units

Presented by: Greg Anderson, On-Target Solutions Group

April 2 – 3, 2024

For more information and to register, click here:

Management and Supervision of Investigative Units April 2-3, 2024

COURSE OVERALL LEARNING GOAL:

This seminar is designed for: Law enforcement officers and supervisors responsible for case evaluation
and management, or for commanders who are planning or developing improved case management
processes to improve productivity. Additionally, this course will be valuable to senior investigators assigned
to small units or small agencies who are primarily responsible for managing investigations in an informal
leadership role. This training is appropriate for large or small agencies.
The objectives of this program are: addresses the administrative requirements for managing the
investigative processes; focuses on managing the operations of the investigative unit, and the evaluation of
investigative personnel. We will discuss selection of investigators and supervisors, proper auditing
procedures, evaluation of personnel, making impactful changes as necessary for effectiveness, the need to
triage cases for assignment as well as investigative techniques.
Topics Include:
• Fundamental principles of investigation from initial
on-scene to follow-up investigations
• Evaluation of investigators, investigative work and
criminal cases
• The use of case management principles
• Leadership, management and supervision of the
criminal investigators
• Case priority and investigative resources
• Caseload and performance management
• Relationships with the judicial system to include
prosecutors, defense attorneys, judges, etc.
• Selection of investigative personnel
• Specialized unit issues and concerns

Recruiting & Applicant Background Investigations

Recruiting & Applicant Background Investigations

Presented by: Greg Anderson, On-Target Solutions Group

February 9 – 10, 8 AM – 4 PM
14 hours (POST Board Approved) #10444-0015

$275/ officer

For more information and to register, click here:

South Metro Backgrounds Feb. 9-10, 2023

COURSE SUMMARY:

Anyone who is involved or supervises recruiting and background investigations for their agency including sworn officers, civilians, Human Resources, or anyone wanting a better knowledge of the hiring process. Example forms will be provided to those at the training.

Participants will learn the importance of not only recruiting but also retention of quality personnel. An organizational assessment should be the first step in the process and the need to break the cycle of mediocrity.

Background investigators will leave with the knowledge of their role in the selection process, the legal aspects of the background investigation, background interview sources of information and preparing the investigation report. Background investigations affect the future of an organization in many ways, thus selection practices are vital to ensuring that future law enforcement employees and supervisors are suited for the variety of duties expected from the populations they serve. This course will provide techniques and procedures for the background investigator.

Topics Include:

  • The importance of a recruiting plan
  • Assessment of you organization
  • Organization wellness
  • What type of employees do you want
  • Marketing and selling your organization
  • Professional standards model for backgrounds
  • Why background investigations are necessary
  • Sources of information/Investigative techniques
  • Conflicts vs. responsibilities for investigators
  • Pre-interview procedures
  • Job-related inquiries
  • On-line data bases/social networking sites

Internal Affairs & Professional Standards for Law Enforcement

Internal Affairs & Professional Standards for Law Enforcement

Presented by: Greg Anderson, On-Target Solutions Group

February 7 – 8, 8 AM – 4 PM.
14 hours (POST #10444-0004)

South Metro IA Feb. 7-8, 2023

 

COURSE OVERALL LEARNING GOAL: 

The professional standards model is a must for law enforcement and government officials to be prepared before a critical incident occurs. This course sets the stage for law enforcement professionals to create an agency wide practice of professional standards for all agency operations. In the covered material, attendees will understand “best practices” including how to avoid the problems before they occur and properly address issues that do arise.

This is a comprehensive course covering the entire internal affairs process through final discipline. Participants will learn the skills necessary to review, investigate and complete internal affairs investigations based on sound investigative techniques and within legal guidelines.

SPECIFIC PERFORMANCE OBJECTIVES: 

• Current climate between public and police

• Breaking the cycle of mediocrity

• The professional standards model

• 5 root causes of discipline problems

• Stakeholders and their perceptions

• Types of internal investigations

• The complaint process

• The investigation process

• Officer involved shootings and major incidents

• Applicable case law

• Employee rights

• Appropriate discipline procedures

• Workplace searches

• False Complaints

• Official hearing requirements

• How discipline is determined

• The effect of untruthfulness

Who should attend: This nationally acclaimed course is for law enforcement executives, supervisors, internal affairs investigators, human resource personnel and anyone who desires to understand law enforcement professional standards and internal affairs investigations.

 

Evidence Storage and Management

Evidence Storage and Management

Presented by: Greg Anderson, On-Target Solutions Group

December 8 – 9, 2022, 8 AM – 4 PM.

$325/ officer

For more information and to register, click here:

South Metro Evidence Storage Dec. 8-9, 2022 (1)

 

COURSE SUMMARY

Who should attend: This seminar is designed for both civilian/sworn personnel with custodial duties and
those responsible for the management of these functions including supervisors and executives. Agency
size often impacts involved storage variables – presented materials can identify employable options to
preserve evidence integrity from unwarranted courtroom challenges.
These often out of sight – out of mind minutia level duties, if neglected have insidious damage potentials.
Criminal prosecution efforts combined with an agency’s public reputation and simultaneously the careers of
its Chief/Sheriff downwards to assigned custodians have repeatedly been irreparably damaged for failing to
continuously and appropriately manage this assignment.
Systematic evidence storage duties are often assigned with little or no functional training. The involved
transactional procedures require efforts uncommon to other business type storage facilities. This one-day
best practice course is designed for managing a professional evidence storage operation.
Note: Attendees are encouraged to bring related hypothetical incident concerns for educational
process review among their peers.
Topics Include:
• Gatekeeper/Right of Refusal Concepts
• Safety Aspects
• Integrity Packaging
• Storage Area Security
• Critical Documentation – Whys
• Internal Integrity and Audit
• Management
-Personnel
-Access Control
-Error Response
-Malfeasance
-Agency Confidence
• Professionalism advancement

Crime Scene Photography

Crime Scene Photography: Essentials

Presented by: Greg Anderson, On-Target Solutions Group

December 6 – 7, 2022, 8 AM – 4 PM.
14 hours (POST Board Approved #10444-0013)

$275/ officer

For more information and to register, click here:

South Metro Photography Dec. 6-7, 2022

 

COURSE SUMMARY

This course would be applicable for: This is an immersive two-day fundamentals course is designed
to maximize the use of your equipment for recording court admissible photographic evidence. Focused
toward personnel wanting to expand their introductory awareness or desiring a basic equipment refresher,
while simultaneously learning proven techniques for photographing crime scenes.
Crime Scene/Evidence photography is a learned, specialized and supplemental form of investigative case
reporting. Acquired photography skills will often result in recording critical scene conditions or details that
official written reports may not comprehensively describe.
Attendees should bring available camera equipment including any accessories for in-class
hands on familiarization. Course materials are directly focused on using cameras that have
adjustable-manual setting – internal menu options.
Topics Include:
• Equipment Selection Options
• Equipment Familiarization
• Manual Settings Photography
• Exposure Adjustments
• Supplemental Lighting
• Overcoming Obstacles – Tips & Tricks
• Comprehensive Documentation Protocols
• Participant Perspective Inclusion
• Impression Evidence Recording
• Tripod Applications
• Appropriate Use of Scales
• Mapping & Use of Photo Markers
• Analysis – RAW File Format
• Court Admissibility Aspects
• Usable Reference Material Resources

Interview & Interrogation: Basic & Advanced

Interview & Interrogation

Presented by: REID & Associates, Inc., Chicago, IL

November 1st – 4th, 2022, 8 AM – 3 PM

Tuition: $600

For more information and to register, click here.

COURSE OVERALL LEARNING GOAL:

We have integrated all of our material from our standard three day program and our one day advanced program into a single presentation using our new 202 page outline book to give participants a complete presentation of the Reid Technique in a single seminar. The participant will receive 24 hours of Continuing Professional Education credits.

This new 4-day format includes the material from our 3-day Interview and Interrogation program as well as our 1-day Advanced program. This is the most complete program available regarding the Reid Technique.

SEMINAR TOPICS INCLUDE

  • Interview and Interrogation Preparation
  • Distinction Between an Interview and Interrogation
  • Proper Room Environment
  • Factors Affecting the Subject’s Behavior

BEHAVIOR SYMPTOM ANALYSIS

  • Evaluating Attitudes
  • Evaluating Nonverbal Behavior
  • Evaluating Verbal Behavior
  • Evaluating Paralinguistic Behavior

BEHAVIOR ANALYSIS INTERVIEW

  • The Benefits of Conducting the interview prior to any interrogation
  • Analyzing Factual Information Prior to the Interview
  • Reid Behavior Provoking Questions
  • The Baiting Technique
  • Asking Investigative Questions
  • Asking Hypothetical Questions

THE INTERROGATION

  • Preparation prior to the interrogation
  • Assessing the Suspect’s Fears prior to the interrogation

THE REID NINE STEPS OF INTERROGATION

  • Step 1: The Positive Confrontation Benefit of the Transition Statement
  • Step 2: Theme Development First Person Themes Third Person Themes and Personal Stories Identifying the suspect’s Needs for committing the crime
  • Step 3: Handling Denials Addressing Suspect Challenges Addressing the Suspects Request to see evidence Introducing Evidence Tactics to gain trust Tactics to change the suspect’s perception
  • Step 4: Overcoming Objections Handling Logical Challenges
  • Step 5: Procurement and Retention of the Suspect’s Attention Use of Role Reversal Challenging the Suspect’s Values and Traits Addressing the Suspect’s Fear of Consequences Addressing the Futility of continued denials
  • Step 6: Handling Suspect’s Passive Mood Having the suspect verbalize agreement
  • Step 7: Presenting the Alternative Question Understanding the Alternative Using Positive and Negative Supporting Statements
  • Step 8: Having the Suspect Orally Relate the Details of the Crime Committing the Suspect to the crime Guard Against False Confessions
  • Step 9: Elements of Oral and Written Statements

Benefits of Attending

Some of the many benefits realized by individuals who attend a REID® training program include learning a time tested process

  • that is in compliance with the guidelines established by the courts
  • that respects the rights and dignity of the individual
  • that is flexible, adaptable and versatile so as to meet the challenges of an ever changing environment
  • that will increase your ability to successfully resolve a wide variety of investigations
  • that will enhance your ability to eliminate the truthful and identify the deceptive individual
  • that has built in safeguards to protect the integrity of the confession
  • that will significantly enhance your interviewing and interrogation skills

Individuals who attend a REID® training course will learn how to

  • assess the credibility of the information provided by a victim, witness or subject during the investigative interview
  • structure the investigative interview
  • solicit the subject’s story, version of events, or explanation of what happened by using open-ended questions
  • determine the appropriate follow-up questions
  • properly phrase the investigative questions
  • use behavior provoking questions during the interview
  • use persuasion techniques to learn the truth from the deceptive individual
  • to determine the best persuasion approach to use as based on subject insights developed during the interview
  • evaluate and implement from a variety of approaches the most effective as determined by the individual and case characteristics

From recent participants:

“Just a little info – I have 37 years law enforcement experience…retired Chief from Burnsville MN. I also served as an Assistant Commissioner at the MN Department of Public Safety for 3.5 years. My feedback would be…”Whether you are a 2 year frontline officer, or seasoned veteran of 20+ years, the skills and techniques that you acquire through the John E. Reid Courses are priceless. I used them through my entire 37 year career!”

Bob Hawkins
Continuing Education Coordinator
Minnesota Board of Peace Officer Standards and Training

At every course we typically hear such comments as:

“I wish I had this course a few months ago….”
“I can’t wait to get back and try these techniques”
“This is so much more in depth than any interview training I have been to”

If you are interested in hosting this four-day training program for your organization or association, please contact Julie Rock / 855-479-3959 / jrock@reid.com.

 

Leadership for Law Enforcement

Leadership for Law Enforcement

Presented by: Greg Anderson, On-Target Solutions Group

October 7, 2022, 8 AM – 4 PM
7 hours (MN POST Board Approved #10444-0016)

$175/ officer

For more information and to register, click here: South Metro Leadership Oct. 7, 2022

COURSE SUMMARY:

Who should attend: This course is a designed for all government professionals who strive to be an
effective leader. Without understanding leadership and developing strong leadership skills, organizational
success can suffer. Effective leaders get employees to want to provide quality service.
Why another program on leadership? Leadership has been a recognized discipline for thousands of
years in the military, business, politics and government. Understanding leadership differences along with
similar approaches across disciplines can be of great value to government executives. Advances in the
understanding of leadership as it pertains to government service have found that the best leaders must
have an overlapping skill set.
This compelling and powerful program provides real world, successful examples on how leadership in
government has evolved. Participants will take away a clear understanding of leadership styles and
strengths, and what it takes to become an even more effective leader. You will understand the value in
developing flexibility in your leadership approach to garner peak performance and meet organizational
goals.
Topics Include:
• What is leadership – do not follow the fads
• How has leadership advanced in government
• The difference between leadership, management and
administration
• The 5 levels of leadership
• Preventing employees from becoming problems
• Symptoms of leadership deficit
• What gets measured gets done
• Effective mentoring
• Trust and its importance in leadership

Peer Support: The Officer Wellness Force Multiplier

Officer Wellness and Nutrition Individual Training

Hosted by: STORM Combatives

Tuition: $199

CLICK HERE TO REGISTER

COURSE SUMMARY:

1-Day Course – This training is an excellent resource that organizations can use to begin the difficult and challenging conversations regarding mental health.

Law enforcement agencies must recognize the link between physical fitness, mental health and the overall well-being of their officers.  We can improve the quality of life and productivity of the men and women serving our communities by taking a proactive approach to officer wellness. This training encourages a culture of help-seeking behaviors and provides customized tools for officers to take wellness into their own hands.

 

Officers can take ownership of their overall well-being by focusing on the 4 pillars of health: Good Nutrition, Exercise, Mental Wellness, and Sleep. These topics are explored in an interactive training environment that address the needs of each individual. Whether you are solely seeking self-improvement, or hope to be a catalyst of positive influence for an entire organization, this course will provide the tools you need to reach those goals.

 

This training is an excellent resource that organizations can use to begin the difficult and challenging conversations regarding mental health. When officers are able to improve their own health, they are inevitably more resilient to the mental and emotional side effects of a career in law enforcement.

 

Positive change starts with you.  It’s time to OWN-IT!

​

WHAT TO BRING

Pen and paper/notebook

Comfortable clothing

 

PAY BY CHECK

Please email stormtraininggroup@gmail.com.

 

TESTIMONIALS

“Chris is great.  There aren’t other courses like this.  What I liked most overall was the positive message.”

– Shawn Murphy, Fridley Police Department

 

“Very knowledgeable, confident, and enthusiastic about topics.”

– Brandon Dorr, Crystal Police Department

 

“Very knowledgeable and did a nice job of being available for questions at breaks.  The creation of a building block for wellness that can be molded by the individual was what I liked most about the training.”

– Cody Hendricks, Shakopee Police Department

 

“Chris’ ability to teach what he is passionate and knowledgeable about is amazing. What I liked most about the training was fact, common sense based, not trying to sell a system or product, material presented as a whole not a portion.”

– Thomas Gagnon, Anoka Police Department

 

“This was a very good course and Chris was very engaging.  What I liked most was the positive life tips to apply in personal and work life and that he is a knowledgeable instructor.”

– Zach Fecteau, Crystal Police Department

 

“Chris was very knowledgeable on the topics and how they relate to the real world.”

– Ryan Bohland, Dakota County Sheriff’s Office

 

“Chris did very well.  Extremely knoweldgeable.  What I liked most was learning about wellness needs.”

– Zack Schumaker, Owatonna Police Department

 

“Very knowledgeable in his area of expertise.  Good information.  What I liked most about the training was the concepts are simple.”

– Pete Stanley, New Hope Police Department

For more information, email stormcombatives@gmail.com or call (651) 245-5525.

Employee Evaluations: Improving Performance

Employee Evaluation: Improving Performance

Presented by: Greg Anderson, On-Target Solutions Group

April 29, 2022, 8 AM – 4 PM, 7 hours (POST #10444-1112)

$175/ officer

For more information and to register, click here: South Metro Evaluations April 29, 2022

COURSE OVERALL LEARNING GOAL:

This one day course is a designed for all law enforcement professionals from chief executive officer to first-line supervisors that evaluate employee performance.

What if we could take the angst out of conducting employee evaluations?

This frustration is not only on the part of the evaluator, but also the employee receiving the evaluation. This training will provide concrete solutions on how to easily complete these forms and improve employee motivation and effectiveness.
Organizations, as well as those supervisors that complete employee evaluations, must understand the importance of this critical function.

By completing accurate, detailed, and specific evaluations, evaluators will improve the efficiency and effectiveness of their employees. In addition, quality employee evaluations are defensible for future employment actions should it be necessary. The outcome of this training is to understand the purpose of employee evaluations is not to deliver a rating, but to improve performance!

Topics Include:

  • Best Practices for Employee Evaluations
  • Why are evaluations so important?
  • Differences between quantitative and qualitative measurements
  • Planning for the review process and the need for supportive documentation.
  • Legal considerations
  • The importance of equitable evaluations
  • Performance evaluation language samples
  • The need for ongoing feedback sessions

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